|
|
|
|
|
ISBN: 9780739309537
Uitvoering: Audioboek
|
Categorie: business >> verkoop
Trefwoorden: parabel ondernemen
Samenvatting & achtergrondinformatie
A new CD version of the popular guide to business management shows listeners how to define a vision, learn what a customer really wants, institute effective customer service systems, and turn customers into raving (and spending) fans.
Read by Rick Adamson, Kate Borger, & John Mollard.
Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.
RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
|
|
|
|
